Hutcheson Horticultural Company - Landscaping Service - Woodstock, Georgia

Аня

I regret to say that my experience with Hutcheson Horticultural Co, has been less than satisfactory. Despite their initial promise to address the damage caused to my downspout, they have failed to follow through. Not only did they delay the necessary repairs, but they are now requesting additional authorization from the HOA after already committing to the repair. This isn't the first time they've caused property damage, and I strongly advise others to steer clear of this company. As someone who previously managed the community, I can attest that other landscaping vendors were far more reliable.

Traneil Clark Morgan

When I reached out in March of this year to arrange pruning at my home, I was told that Nate was no longer with the company and instead was paired with Steven Kitchens for this work. I found Steven to be very unresponsive with poor follow-up when it came to scheduling me. He visited my home in March to assess the landscaping requiring pruning but I didn't receive an estimate for the work until the end of June (more than 3 months later). This estimate only came after I called and emailed him several times to request an update. I had originally asked him to put me on the schedule for May, which he confirmed he had done back in March. However, May came and went and I never had anyone follow-up on the service. In June, I had to reach out to him several times for an update and a proposal for the work. When he finally followed up with me, he shared a quote for 3 times the amount I had paid just months prior for the exact same landscaping. I reached out to several people including the owner Mark to share my experience and have yet to hear back. I would not recommend them to anyone for service!

Briana Awtrey

This company is hired by the property management at my work. Their landscaping team hit my vehicle in June with their leaf blowers. I have reached out to the company with video evidence showing their team not only hitting my car, but then also looking at the damage and then shrugging and walking off. I have spoken with Beth the receptionist who was supposed to have 'the owners' call me back, but no call. I have also exchanged emails, calls, and texts with Steven, a manager.

I have reached out to this company no less of 20 times in 2 months to talk about the damage to my new car. No one will return my calls, texts, or emails. DO NOT use this company if you do not want property damage. They do not care and will ignore you, even if you have video evidence of their crews damaging your items.

Jaqueline Thomas McGee-Thomas

I really wish I could leave a no star review. We acquired this company as the landscapers when I moved in to my new construction home 2 years ago. I would not recommend this company to anyone and the reason why is revealed in the photos around my community after each week this company leave the landscape job. We have asked our HOA managing company (Fieldstone) to get this immediately rectified since we have a contract with this company but not for long. Their work has consistently gotten worst with each visit. Would you pay for this type of lawncare service?

Lauren Stewart

You should see our new sod that they placed down and said its normal. Actually let me show you. Does this look normal to you? The guy who came out is probably the most unfriendly man I've met in quite a while too. For managing multiple million dollar high-rises in the Atlanta area, I would absolutely stand clear of these guys. My husband and I have spent hours thus far pulling these weeds, in which we've been told is normal.

Debby Sniderhan

Brooks Hutcheson and his team have been wonderful to work with. They have helped us several times with both landscaping and hardscaping -- installing a beautiful patio, stone edging, stone pavers under our gate, trees and bushes. Brooks will meet with you, provide a written estimate, and an installation timeline, all on schedule and on budget. If there are any issues -- a plant doesn't survive or a stone comes loose, for example -- he is quick to fix the problem to your satisfaction. We recommend him highly.

Liz Phillips

We had two dogwood trees planted and the price was very fair. The quality of the trees was also top notch! Not knowing much about how to care for newly planted trees, I appreciated the time Brooks spent to give me instructions for watering. They had a great first year and are looking awesome going into year two! I am looking forward to working on more projects with Brooks.

Gerald Mcaleer

At the end of August 2021 I engaged the services of Hutcheson Horticultural to lay 4000sq ft of zoysia sod after landscaping the earth to improve drainage.
They arrived and laid it but I noticed some sections seemed a little bare of grass but was told to water vigorously to bring it back.
After two weeks there was no improvement and it seemed to me the situation couldn’t be retrieved so I asked that they lift the relevant sections and replace.
Two guys dually arrived but the grass they brought was in terrible shape and looked like it had been sat at the bottom of a pallet for days in the searing heat,a very sorry sight but again they insisted watering would bring it back.
As the irrigation had also been newly installed I was more than happy to run it and knew that new sod required judicious watering however I also knew deep down that nothing short of a miracle was going to revive the very thin sod they had laid.
As expected the situation did not improve so I emailed them towards the end of the year asking that in the new 2022 season they review their work and remedy the situation at their earliest convenience.
So here I am in May with no reply to my email( I guess they have washed their hands of me) and a lawn way less than a year old which in places looks terrible.
Shocking customer service from Hutcheson Horticultural and a two star rating in the circumstances is generous.